Delivery all over Pakistan

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Returns, Exchanges & Refunds

Last updated: 5 October 2026

We want you to love what you order from oorhni. If something isn’t right, this page explains what we can do and how to reach us. If you have any question that isn’t answered here, message us on Instagram at @oorhni.pk or through our contact page.

Exchanges

You can ask to exchange an abaya, modest outfit, prayer set or hijab for a different size or colour within 7 days of delivery, as long as it is:

  • unworn, unwashed and unaltered,
  • free of perfume, makeup, deodorant or other marks, and
  • returned with its original tags and packaging.

Exchanges depend on the size or colour you want being in stock. If it isn’t, we will offer you another piece of the same value or a refund.

Not sure about your size? Please check our abaya size guide or hijab size guide, or message us before you order and we’ll help you choose.

Refunds

We give a full refund, including the delivery charge, if:

  • your order arrives damaged or faulty,
  • we send you the wrong item, size or colour,
  • we cannot fulfil your order, or
  • you cancel your order before it has been dispatched.

For any other reason, we offer an exchange rather than a refund.

Items we can’t exchange or refund

For hygiene reasons, niqabs and hijab caps can’t be exchanged or refunded once they have been delivered. Merchandise such as diaries, bookmarks, sticker sheets, keychains, badges and totes also can’t be exchanged or refunded. If any of these items arrives damaged, faulty or wrong, we will of course replace or refund it.

Damaged, faulty or wrong items

Please check your order when it arrives and tell us within 48 hours of delivery, with your order number and clear photos of the problem (an unboxing video helps too). We will arrange a replacement or a full refund and cover the delivery charges.

How to request an exchange or return

  1. Message us on Instagram at @oorhni.pk or through our contact page within 7 days of delivery. Include your order number, the item and what you would like to do.
  2. We will confirm whether the item is eligible and share the return address in Islamabad. Please don’t send anything back before we confirm.
  3. Pack the item securely in its original packaging, with the tags attached, and send it to us.
  4. Once it arrives, we check its condition and let you know. If it doesn’t meet the conditions above, we will send it back to you.

Delivery charges

For an exchange you choose (for example, a different size), you pay for sending the item back to us, and the replacement is sent to you with our standard delivery charge of Rs 300. The original delivery charge is not refundable, unless the item was damaged, faulty or wrong.

How refunds are paid

Refunds are paid back by bank transfer, JazzCash or Easypaisa, normally to the account you paid from, within 7 working days of us approving the refund. We will confirm the account details with you before sending it.

Cancelling an order

You can cancel your order for a full refund at any time before it is dispatched. Message us as soon as possible. Once an order has been dispatched, it can’t be cancelled, but the exchange terms above still apply.

Contact us

For anything about an order, an exchange or a refund, message us on Instagram at @oorhni.pk or through our contact page. We usually reply within a day.